Welcome to this latest edition of the Mimecast Customer Newsletter. This month, we want to give you the lowdown on our new and improved global online training sessions, which have already proven extremely popular. The new courses remain free of charge for all Mimecast customers and we’ve listened to your feedback to make sure they are even more closely tailored to your news, in terms of both format and content. Find out more.

In this edition, you will also find the usual array of product development updates, news and events – and you can read how IT solution providers, Gijima, is benefitting from a switch to Mimecast.

Finally, and given that we’re also using this newsletter to remind you that Mimecast Mobile Access now supports all mobile platforms via a dedicated App, I thought it worth sharing the thoughts of your fellow customer.

“With smartphones beginning to outsell PCs, it’s clear that BYOD is now a reality for most organisations. With such a high volume of corporate IP being held in email, we need to ensure we’re enabling our staff to remain productive, yet within a secure environment. Mimecast’s Mobile Access app provides our lawyers with totally secure access to their entire personal email archive from their Windows Phone or iPhone to provide an ‘always-on’ service for their clients – even when primary email systems are unavailable. In the legal industry, the ability to provide this level of service is crucial to our reputation.”
Nick Tinning, IT Director at Aberdein, Considine & Company

Best regards

Keith Wallington,
Chief Operating Officer, Mimecast

New Training Courses Available

The response to our Interactive Online Sessions has been excellent, with over 1600 attendees and satisfaction scores of 6.2 on our 7-point rating scales. Based on your feedback we will now introduce a new set of shorter, more focused online modules that will make your learning experience even better.

Improved Global Coverage

From June 2012, each interactive training module will be delivered twice a month at two different times to cater for our customers across our major regions.

Blend of Live and Recorded Modules

This new online training program consists of two types of courses:

– A series of 1 hour live and interactive sessions targeting the most important topics in terms of features, customer requests, and use of the Mimecast services

– A library of short video tutorials providing additional information on those topics not covered in the core modules.

What do I need to do?

View the schedule and course outlines on the Mimecast website, and book the relevant sessions from here. Remember that these sessions are free of charge, but please let us know if, once you have booked a place, you later find you cannot attend. You can access our video library here.

What do I get if I attend?

All sessions consist of interactive discussions via chat and poll questions, and include demonstration of relevant features and configuration. All slide decks, recordings and materials are available for download from the Mimecast Knowledge Base. An Attendance certificate is issued once feedback has been provided on the training session experience. Remember, we are always interested in your comments, so please send them in to us.

If you have any questions, contact us! We look forward to hearing from you.

The Education Team

Customer Webinar Series – Session 3: Mimecast Personal Portal (MPP) and Reporting

In our last session we provided an overview of the features and tools available in the Mimecast Personal Portal. We also look at some changes we are making to our reporting and how you can create a personalised dashboard.

Customer Webinar Series – Session 4: Mimecast Services for SharePoint Webinar

Look out for our next Customer webinar on Wednesday June 13th. We’ll explore some new Mimecast functionality that will allow customers to enable users to search across their email archive from within Microsoft SharePoint.

First Presentation:
USA: 8:00am ET,  UK: 1:00pm GMT,  RSA: 2:00pm SAST

Repeat Presentation:
USA: 12:00pm ET,  UK: 5:00pm  GMT,  RSA: 6:00pm  SAST

Meet your Customer Advocate Day

Mimecast’s dedicated Customer Advocates are there to help ensure that you get the best out of our technology. To further build on our relationship with you, we will be holding an exclusive “Meet your Customer Advocate Day” event. In these sessions, you will have the opportunity to engage with your Customer Advocate and share your pain points with us. In return, we will continue to keep our promise: simplify the handling of your organisation’s most important information-your email. Watch out for your invitation to this exclusive event soon!

Mimecast Personal Portal

Whether it is to retrieve old emails or to access live email when your own email server is unavailable, Mimecast Personal Portal is a great way to get even more value from your investment in Mimecast. So go ahead and tell all of your email users about Mimecast Personal Portal, and use the MPP User Quick Start Guide (available in both PDF and online versions) to help spread the word.

New look Admin Console

Change is always tricky – so use these online tools to help smooth the path to the new style Administration Console – Overview Video and Feature Mapping Tool.

As more businesses look to cloud-based IT services it is essential they take full consideration of their strategy, from cost control and data management through to minimizing disruption during the migration process. There are many aspects that will determine the selection of a good cloud vendor, not least the importance to have an excellent track record, correct contractual obligations in place and credible certifications that give you peace of mind.

Leading IT solution providers Gijima’s decision to encourage mobile connectivity among employees presented it with several email availability and data security challenges. Find out how a move to Mimecast’s Unified Email Management (UEM) solution met each of the group’s requirements while delivering several additional benefits at no extra cost.

As Head of IT, Jaco van der Merwe points out, “within hours we had continuity of our email service, our business emails were being archived and we had comprehensive security protection”.